Some systems are experiencing issues

Past Incidents

25th January 2021

No incidents reported

24th January 2021

No incidents reported

23rd January 2021

Email: USA US SMTP on Cloudmark blacklist

At this time Opalstack's US SMTP is on the Cloudmark blacklist. We're working to have the server delisted and expect that to be done within the next 24-48 hours.

22nd January 2021

No incidents reported

21st January 2021

Web: Frankfurt EU VPS network connectivity problems

Connectivity to some EU VPS may be degraded due to active ongoing maintenance by our upstream provider. We'll update this post as soon as the maintenance is complete.

  • The network has been stable since our last update so we're considering this to be resolved.

  • EU VPS network connectivity is now stable. We'll continue to monitor.

  • EU VPS customers may see further connectivity issues while our upstream provider is performing emergency maintenance.

  • The maintenance is complete and connectivity to EU VPS remains stable.

  • Connectivity to EU VPS is stable at this time. The maintenance is still in progress so we'll continue to monitor.

  • 20th January 2021

    No incidents reported

    19th January 2021

    Email: USA US IMAP service performance degraded

    The IMAP service on our US mail system is currently running very slowly. We're working to correct that at this time.

    This is also causing timeouts and errors for users accessing Opalstack webmail, including users of our German mail system.

  • The US IMAP server is back online and is operating normally. We'll be upgrading the server in February to avoid future problems.

  • We've rebooted the US IMAP server and are monitoring.