All systems are operational

Past Incidents

9th December 2024

No incidents reported

8th December 2024

No incidents reported

7th December 2024

Web: Phoenix OPAL7 MariaDB Server Offline

The MariaDB server on OPAL7 has stopped responding to queries. We're investigating this failure now.

  • The MariaDB recovery is complete and by all indications customer sites should be working normally at this time. If you have a site hosted on opal7 and notice any problems then please contact our support team for further assistance.

  • At this time we are rebooting opal7. The recovery is nearly complete.

  • The restoration process is 80% complete.

  • Databases are still restoring.

  • Databases are continuing to be restored. We do not have an ETA on when the full restore will be finished but we'll keep this post updated.

  • The recovery of MariaDB has been unsuccessful through all of the recovery methods. We will begin restoring the databases from latest backup.

    The latest backup was taken ~4 hours before the MariaDB server went offline.

  • The InnoDB transaction log has been corrupted. We're working to restore service by running in recovery mode.

  • 6th December 2024

    No incidents reported

    5th December 2024

    No incidents reported

    4th December 2024

    No incidents reported

    3rd December 2024

    No incidents reported