All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

2nd December 2019

No incidents reported

1st December 2019

No incidents reported

30th November 2019

No incidents reported

29th November 2019

No incidents reported

28th November 2019

No incidents reported

27th November 2019

No incidents reported

26th November 2019

No incidents reported

25th November 2019

Email: USA US MX server blacklisted by Cloudmark

mx1.us.opalstack.com is presently blacklisted by Cloudmark. As a result, email forwarded to domains that use Cloudmark services may be delayed or bounced.

We're presently working with Cloudmark to have the server delisted and will update this incident when more information is available.

  • The MX server has been delisted.

  • We believe the blacklisting happened due to an influx of spam that was subsequently forwarded to external forwarding targets for various customers. We've removed the spam from our mail queue and are standing by for the server to be de-listed.

  • Dashboard Control panel issue

    At around 7AM UTC on 25 November 2019 a problem developed with the API tokens used by the control panel. As a result, mail users and other items added via the control panel after that time may not have been created correctly.

    The token issue is resolved. If you notice any problems with mail users, shell users, applications, and other items created via the panel in the past 24-36 hours then please contact our support team for assistance.