All systems are operational
Maintenance
Scheduled DE IMAP/POP3 email server downtime

On 24 September 2026 at between 07:00 am and 10:00 am UTC our network team will be relocating one of our mailbox storage servers to a new location within the data center.

The server will be offline during the relocation. As a result, some customer mailboxes will be unavailable for up to 3 hours during the relocation. Affected customers will be notified directly via email.

Affected customers will not be able to check their email for affected mailboxes during the relocation.

No incoming mail will be lost during the relocation. Mail that arrives during the relocation will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the relocation will not be stored as sent mail in IMAP folders on the server.

Customer websites will not be affected by the relocation.

We realize that the timing of this relocation may not be ideal. Customer who would like to have their mailboxes migrated to a different server in advance of the server relocation should contact the Opalstack support team to make the necessary arrangements.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please email our support team and someone from our team will get back to you as soon as possible.

Past Incidents

18th November 2020

No incidents reported

17th November 2020

No incidents reported

16th November 2020

Web: Frankfurt Apache down on opal6

The Apache httpd service on opal6 is currently down, we're looking into it.

  • The Opal6 Apache httpd and PHP-FPM services were hitting an open files limit. We've raised the limit and the services are back online.

    • 15th November 2020

    No incidents reported

    14th November 2020

    No incidents reported

    13th November 2020

    Email: USA Forwarding from US MX servers blocked by AT&T

    At this time AT&T is blocking mail forwarded from our US MX servers. We're working with AT&T to resolve the problem.

  • AT&T are no longer blocking mail forwarded from our US MX servers.

  • AT&T says that our US MX servers will be unblocked in 24-48 hours.

    • 12th November 2020

    No incidents reported

    11th November 2020

    Web: Dallas opal4 not responding

    Opal4 in Dallas TX USA is currently not responding to ping, we're looking into it.

  • Opal4 is operating normally.

  • Opal4 is currently under high load and not responding to most requests, we're looking into it.

  • Opal4 just experienced another load spike due to a network attack. We'll continue to monitor.

  • Opal4 has been stable since our last update.

  • The system was once again under heavy load due to a network attack. We'll continue to monitor.

  • Opal4 is responding to ping but the system is under heavy load, we will continue to investigate.

  • Opal4 is back online. The cause was a brief network attack.