All systems are operational
Maintenance
Scheduled DE IMAP/POP3 email server downtime

On 24 September 2026 at between 07:00 am and 10:00 am UTC our network team will be relocating one of our mailbox storage servers to a new location within the data center.

The server will be offline during the relocation. As a result, some customer mailboxes will be unavailable for up to 3 hours during the relocation. Affected customers will be notified directly via email.

Affected customers will not be able to check their email for affected mailboxes during the relocation.

No incoming mail will be lost during the relocation. Mail that arrives during the relocation will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the relocation will not be stored as sent mail in IMAP folders on the server.

Customer websites will not be affected by the relocation.

We realize that the timing of this relocation may not be ideal. Customer who would like to have their mailboxes migrated to a different server in advance of the server relocation should contact the Opalstack support team to make the necessary arrangements.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please email our support team and someone from our team will get back to you as soon as possible.

Past Incidents

19th December 2020

No incidents reported

18th December 2020

Network outage in Singapore

An outage in the Linode Singapore data center is affecting connectivity to some Singapore NS and VPS: https://status.linode.com/incidents/k740qss44w58

We'll update this post when we have more info.

  • Linode reports the incident is resolved as of Dec 18, 2020 20:01 UTC.

  • All Singapore services are back online, we'll continue to monitor while Linode wraps this up.

  • Linode has identified the cause of the outage and is implementing a fix, we're seeing the Singapore servers coming back online at this time.

  • If your domain is using our Singapore name servers then as an interim fix please switch your domain's NS to one of our other regions: https://help.opalstack.com/article/48/what-are-your-name-servers

    • 17th December 2020

    No incidents reported

    16th December 2020

    DNS: Singapore Singapore servers were offline

    At 11:36 UTC on Dec 16, 2020 Linode reported a network connectivity issue in their Singapore datacenter: https://status.linode.com/incidents/bt9z0b25417j

    Customer servers and NS in Singapore were affected by this issue and may have been inaccessible at that time. The NS issue may have also affected any domain that uses our Singapore NS.

    Service was restored after approximately 2 hours and has been up since that time.

    15th December 2020

    No incidents reported

    14th December 2020

    Email: USA Slow IMAP performance

    At this time we're importing hundreds of gigabytes of mail for new customers migrating from WebFaction. This is causing heavy load on our IMAP servers so you may see slow performance in our webmail system, IMAP clients, and POP3 downloads over the next few days.

    We'll update this post when the imports are complete.

  • The US IMAP service is currently under heavy load while importing mail for new customers.

  • All pending mail imports have been completed and the IMAP servers are operating normally.

    • 13th December 2020

    No incidents reported