All systems are operational

Past Incidents

17th May 2021

Email: USA Temporary SSL problem in US mail system

At approximately 06:00 UTC on 17 May 2021 we inadvertently pushed the wrong set of SSL certificates to our US mail system.

Customers who attempted to access the mail system during that period may have seen certificate warning messages and would not have been able to access their mail.

The problem was fixed approximately 30 minutes later and the mail system has been working normally since that time. No incoming or outgoing mail was lost during the incident.

If you are still seeing a certificate error while attempting to use the US mail system then please restart your mail client and/or reboot your computer. If the problem persists then please contact Opalstack support for assistance.

16th May 2021

No incidents reported

15th May 2021

No incidents reported

14th May 2021

No incidents reported

13th May 2021

No incidents reported

12th May 2021

Email: Germany German SMTP IP range on MS block list

We've received some reports that outlook.com and other Microsoft mail services are blocking smtp.de.opalstack.com.

We're investigating now and will follow up when we have more info.

  • Microsoft is now accepting mail from smtp.de.opalstack.com.

  • We've identified and corrected the cause of the block, and have passed our findings along to Microsoft with a request to delist the German SMTP address.

    We'll update this post when Microsoft have confirmed that the server is no longer on the block list.

  • 11th May 2021

    No incidents reported

    10th May 2021

    Web: San Francisco Opal8 not responding

    Opal8 (shared server in San Francisco) is currently not responding. We're looking into the issue and will follow up here when we have more info.

  • Repairs are complete and Opal8 is back online.

  • Opal8 is now down for repair. The expected downtime is 30 minutes.

  • The server has remained stable since it came back online after the initial incident.

    We're now waiting on the data center team to bring down the server for repair.

  • Opal8 has a faulty memory module. We're now scheduling a repair with the data center team.

  • Opal8 is back online after an unexpected reboot. We're still investigating.