All systems are operational

Past Incidents

24th May 2021

Web: Washington D.C. opal1 not responding

opal1.opalstack.com (WDC shared hosting) is currently responding to ping but not to SSH and HTTP requests. We're investigating and will update this post when more info is available.

  • The problem was caused by a spike in system load due to a problem with a customer site. Conditions have returned to normal and we'll work with that customer to prevent further issues.

  • 23rd May 2021

    No incidents reported

    22nd May 2021

    No incidents reported

    21st May 2021

    No incidents reported

    20th May 2021

    No incidents reported

    19th May 2021

    No incidents reported

    18th May 2021

    No incidents reported

    17th May 2021

    Email: USA Temporary SSL problem in US mail system

    At approximately 06:00 UTC on 17 May 2021 we inadvertently pushed the wrong set of SSL certificates to our US mail system.

    Customers who attempted to access the mail system during that period may have seen certificate warning messages and would not have been able to access their mail.

    The problem was fixed approximately 30 minutes later and the mail system has been working normally since that time. No incoming or outgoing mail was lost during the incident.

    If you are still seeing a certificate error while attempting to use the US mail system then please restart your mail client and/or reboot your computer. If the problem persists then please contact Opalstack support for assistance.