Some systems are experiencing issues
Maintenance
Scheduled DE IMAP/POP3 email server downtime

On 24 September 2026 at between 07:00 am and 10:00 am UTC our network team will be relocating one of our mailbox storage servers to a new location within the data center.

The server will be offline during the relocation. As a result, some customer mailboxes will be unavailable for up to 3 hours during the relocation. Affected customers will be notified directly via email.

Affected customers will not be able to check their email for affected mailboxes during the relocation.

No incoming mail will be lost during the relocation. Mail that arrives during the relocation will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the relocation will not be stored as sent mail in IMAP folders on the server.

Customer websites will not be affected by the relocation.

We realize that the timing of this relocation may not be ideal. Customer who would like to have their mailboxes migrated to a different server in advance of the server relocation should contact the Opalstack support team to make the necessary arrangements.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please email our support team and someone from our team will get back to you as soon as possible.

Past Incidents

29th May 2021

No incidents reported

28th May 2021

No incidents reported

27th May 2021

No incidents reported

26th May 2021

No incidents reported

25th May 2021

DNS: Germany Network outage affecting domains that use Opalstack DE name servers

Our DE name servers, SMTP, and several customer VPS located in Frankfurt, Germany are currently offline due to a connectivity issue with one of our regional providers there.

They're working to restore service. In the interim, we are relocating our DE nameservers to new locations.

Since the DE name servers are affected, this is unfortunately affecting all domains that use Opalstack's DE name servers. We're hopeful that service will be restored quickly but if it is not then you may want to switch the NS for your domain to one of our other regional sets of name servers. Our regional NS are listed at: What are your name servers?

We'll update this post as soon as more information is available.

  • All DE services are back online.

  • Service has been partially restored. The remaining affected servers are ns2.de.opalstack.com and 5 private customer VPS.

    We'll continue to monitor and update as the service is restored.

    • 24th May 2021

    Web: Washington D.C. opal1 not responding

    opal1.opalstack.com (WDC shared hosting) is currently responding to ping but not to SSH and HTTP requests. We're investigating and will update this post when more info is available.

  • The problem was caused by a spike in system load due to a problem with a customer site. Conditions have returned to normal and we'll work with that customer to prevent further issues.

    • 23rd May 2021

    No incidents reported