All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

14th February 2022

No incidents reported

13th February 2022

No incidents reported

12th February 2022

No incidents reported

11th February 2022

No incidents reported

10th February 2022

Web: multiple locations Service disruption caused by firewall issue

About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

This caused various issues on customer sites on shared hosting, usually showing up as a "504 Gateway Timeout" error.

The issue has been resolved and all customer sites should be working now as they were prior to the change.

9th February 2022

No incidents reported

8th February 2022

Web: Frankfurt opal6 offline

Opal6 is currently offline, we're looking into it.

  • The maintenance is complete and opal6 is back online.

  • Opal6 is now offline for scheduled emergency maintenance. The expected downtime is 30 minutes.

  • The data center team suspects that a fault in the server's physical power switch caused the server to power down unexpectedly.

    We've scheduled emergency maintenance for 2022-02-08 22:30 UTC (tonight) to investigate and replace the switch if necessary.

  • Opal6 is back online. We're still awaiting word from the data center to determine why the machine had been powered off.

  • We discovered that opal6 had been powered down unexpectedly. The machine is rebooting at this time and we're awaiting an update from the data center as to why the machine was powered down.