All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

19th September 2022

Web: San Francisco opal8 not responding

Opal8 is not responding at this time. We're looking into it.

  • It appears that the earlier reboot was initiated by the system watchdog after the server became non-responsive under heavy load.

    The server is operating normally at this time.

  • Opal8 is back online. The server rebooted unexpectedly so we're investigating further.

    • 18th September 2022

    No incidents reported

    17th September 2022

    No incidents reported

    16th September 2022

    Dashboard Dashboard disk usage stats incorrect

    There's currently a problem with the display of disk usage statistics in the Opalstack dashboard which will cause customers to see reported usage much higher than their actual usage. We're working on a fix at this time.

  • A fix has been deployed. Dashboard usage charts will return to normal in 8 hours when the old data has rotated out.

    • 15th September 2022

    Web: Frankfurt Opal11 offline for scheduled relocation

    As previously announced, opal11 has been shut down for physical relocation to a new data center facility. The expected downtime is approximately 8 hours.

    We'll update this post when the relocation is complete.

  • The relocation was completed ahead of schedule as of 10:30 UTC.

    • 14th September 2022

    Web: Singapore Singapore VPS were briefly offline

    Our Singapore VPS servers were briefly offline a few minutes ago. The network team is investigating and we'll update this post as soon as more info is available.

  • The cause of the incident was found to be a faulty power distribution unit. The faulty unit is being replaced and no further disruption of service is expected.

    • 13th September 2022

    No incidents reported