All systems are operational

Stickied Incidents

9th March 2025

Web: Dallas OPAL4 MariaDB Outage

MariaDB on OPAL4 has crashed, we're working to identify the cause and solution now.

  • We've seen no further problems since our last update.

  • The issue with database permissions is resolved and the MariaDB service is back online and operating normally. We will continue to monitor.

  • We've discovered that there is still a problem with database permissions. We're working to resolve that at this time.

  • The data restoration has completed and we are continuing to monitor the server as usage increases.

  • The restoration is approximately 75% complete.

  • The data restoration is approximately 50% complete.

  • The MariaDB restore process is still running.

  • The database corruption is unrecoverable so we will proceed with restoring from backups. The most recent valid backups were from 1.5 hours before the server crashed so we'll proceed with the restore from there.

    The restoration process varies in completion time. It may take up to 6 hours or more. We'll keep this post updated.

  • Past Incidents

    12th May 2023

    No incidents reported

    11th May 2023

    No incidents reported

    10th May 2023

    No incidents reported

    9th May 2023

    No incidents reported

    8th May 2023

    No incidents reported

    7th May 2023

    Email: USA US SMTP was briefly disrupted

    The US SMTP service was disrupted for approximately 5 minutes during system maintenance.

    6th May 2023

    No incidents reported