All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

16th September 2024

No incidents reported

15th September 2024

No incidents reported

14th September 2024

Web: Washington D.C. Intermittent network connectivity to opal12

At this time network connectivity to opal12.opalstack.com is intermittent and customer sites may be inaccessible. We're investigating at this time and will update when more information is available.

  • We've seen no further issues.

  • We've identified and blocked an abusive IP address that was saturating the network. Connectivity is stable at this time. We will continue to monitor.

  • Connectivity is failing again, we'll continue to troubleshoot.

  • opal12 is back online at this time. We suspect that a network issue upstream in the data center was the cause. We're awaiting confirmation and will continue to monitor.

  • 13th September 2024

    No incidents reported

    12th September 2024

    Web: Washington D.C. opal12 blocked by Malwarebytes

    At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

    We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

    In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

  • opal12.opalstack.com is no longer blocked by Malwarebytes.

  • 11th September 2024

    No incidents reported

    10th September 2024

    No incidents reported