All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

17th September 2024

No incidents reported

16th September 2024

No incidents reported

15th September 2024

No incidents reported

14th September 2024

Web: Washington D.C. Intermittent network connectivity to opal12

At this time network connectivity to opal12.opalstack.com is intermittent and customer sites may be inaccessible. We're investigating at this time and will update when more information is available.

  • We've seen no further issues.

  • We've identified and blocked an abusive IP address that was saturating the network. Connectivity is stable at this time. We will continue to monitor.

  • Connectivity is failing again, we'll continue to troubleshoot.

  • opal12 is back online at this time. We suspect that a network issue upstream in the data center was the cause. We're awaiting confirmation and will continue to monitor.

    • 13th September 2024

    No incidents reported

    12th September 2024

    Web: Washington D.C. opal12 blocked by Malwarebytes

    At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

    We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

    In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

  • opal12.opalstack.com is no longer blocked by Malwarebytes.

    • 11th September 2024

    No incidents reported