All systems are operational
Maintenance
Scheduled downtime for opal4
  • When: October 26, 2026 19:00 - October 27, 2026 03:00 (US/Central)
  • Duration: Up to 8 hours

On October 26, 2026 at 19:00 US/Central time, opal4.opalstack.com will be taken offline and relocated to a new data center. The relocation may take up to 8 hours, but we are hopeful that it will be completed in less time.

Your websites, files, and databases hosted on the server will be unavailable during the relocation.

Your server IP address will not change.

Your email accounts will remain online during the relocation.

If you would like to move to a different server prior to the scheduled downtime, please contact the Opalstack support team. Most managed migrations are completed with only a few minutes of downtime required.

We apologize for any inconvenience. If you have any questions or concerns regarding the downtime then please contact our support team and someone will get back to you as soon as possible.

Scheduled downtime for imap1.us.opalstack.com
  • When: October 27, 2026 19:00 - October 28, 2026 03:00 (US/Central)
  • Duration: Up to 8 hours

On October 27, 2026 at 19:00 US/Central time, imap1.us.opalstack.com will be taken offline and relocated to a new data center. The relocation may take up to 8 hours, but we are hopeful that it will be completed in less time.

Mailboxes on the server will be unavailable during the relocation. Affected customers have been notified individually.

Websites are hosted on separate infrastructure and will remain online during the relocation.

If you have any questions or concerns regarding this notice then please contact our support team and someone will get back to you.

Scheduled downtime for opal19
  • When: October 28, 2026 19:00 - October 29, 2026 03:00 (US/Central)
  • Duration: Up to 8 hours

On October 28, 2026 at 19:00 US/Central time, opal19.opalstack.com will be taken offline and relocated to a new data center. The relocation may take up to 8 hours, but we are hopeful that it will be completed in less time.

Your websites, files, and databases hosted on the server will be unavailable during the relocation.

Your server IP address will not change.

Your email accounts will remain online during the relocation.

If you would like to move to a different server prior to the scheduled downtime, please contact the Opalstack support team. Most managed migrations are completed with only a few minutes of downtime required.

We apologize for any inconvenience. If you have any questions or concerns regarding the downtime then please contact our support team and someone will get back to you as soon as possible.

Past Incidents

9th December 2024

No incidents reported

8th December 2024

No incidents reported

7th December 2024

Web: Phoenix OPAL7 MariaDB Server Offline

The MariaDB server on OPAL7 has stopped responding to queries. We're investigating this failure now.

  • The MariaDB recovery is complete and by all indications customer sites should be working normally at this time. If you have a site hosted on opal7 and notice any problems then please contact our support team for further assistance.

  • At this time we are rebooting opal7. The recovery is nearly complete.

  • The restoration process is 80% complete.

  • Databases are still restoring.

  • Databases are continuing to be restored. We do not have an ETA on when the full restore will be finished but we'll keep this post updated.

  • The recovery of MariaDB has been unsuccessful through all of the recovery methods. We will begin restoring the databases from latest backup.

    The latest backup was taken ~4 hours before the MariaDB server went offline.

  • The InnoDB transaction log has been corrupted. We're working to restore service by running in recovery mode.

  • 6th December 2024

    No incidents reported

    5th December 2024

    No incidents reported

    4th December 2024

    No incidents reported

    3rd December 2024

    No incidents reported