All systems are operational
Maintenance
Scheduled DE IMAP/POP3 email server downtime

On 24 September 2026 at between 07:00 am and 10:00 am UTC our network team will be relocating one of our mailbox storage servers to a new location within the data center.

The server will be offline during the relocation. As a result, some customer mailboxes will be unavailable for up to 3 hours during the relocation. Affected customers will be notified directly via email.

Affected customers will not be able to check their email for affected mailboxes during the relocation.

No incoming mail will be lost during the relocation. Mail that arrives during the relocation will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the relocation will not be stored as sent mail in IMAP folders on the server.

Customer websites will not be affected by the relocation.

We realize that the timing of this relocation may not be ideal. Customer who would like to have their mailboxes migrated to a different server in advance of the server relocation should contact the Opalstack support team to make the necessary arrangements.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please email our support team and someone from our team will get back to you as soon as possible.

Past Incidents

28th July 2026

No incidents reported

27th July 2026

No incidents reported

26th July 2026

Web: Frankfurt Opal17 server connectivity outage

July 27 01:27 UTC: The problem was caused by a failed network device in the server rack where opal17 is located. The failed component has been replaced, and connectivity to opal17 has been fully restored.

July 27 00:50 UTC: Connectivity to opal17 was recently disrupted by local network hardware issues, techs on site working to restore connectivity.

25th July 2026

No incidents reported

24th July 2026

No incidents reported

23rd July 2026

No incidents reported

22nd July 2026

Email: USA US IMAP impacted by scheduled maintenance

[July 23 05:38 UTC] The maintenance is complete - imap1.us.opalstack.com is back up and running.

[July 22 15:02 UTC] imap1.us.opalstack.com is currently offline for scheduled maintenance. We'll update this post when the server is back online.

  • The backlog of incoming mail has been delivered. The maintenance is complete.

  • imap1.us.opalstack.com is back online. The backlog of incoming emails is currently being processed.

  • The upstream management systems are back online and we're now actively working to restore service.

  • The restoration of service is being delayed by an unfortunately-timed outage in our upstream provider's management systems. We regret the extended downtime and are doing everything that we can to restore service as soon as possible.

  • The resolution of this issue is being delayed by an unfortunately-timed outage in our upstream provider's management systems. We do regret the extended downtime and are doing everything we can to restore service as soon as possible.

  • The data center team is still working to bring the server back online.

  • The server still has not come back online, the data center team is investigating.

  • The server is presently rebooting and should be back online soon.