SFO VPS service disruption Wednesday 26th January 2022 20:00:00

Several San Francisco VPS are currently experiencing connectivity issues, including our community forum, US webmail, and US SMTP service.

A small number of customer web hosting VPS are also affected.

This same issue is causing delays in our dashboard control loop, so customer may see new/updated items in their dashboard stuck in a pending state until this is resolved.

We're looking into this now and will follow up when more information is available.

We've received confirmation that the incident is resolved.

Posted 2 years ago by sean

All services are back online and the pending items in the dashboard control loop have been completed.

We're awaiting final confirmation from our provider that the issue is fully resolved.

Posted 2 years ago by sean

The data center team has identified the issue and we're starting to see services come back online.

Posted 2 years ago by sean

Our provider has notified us that this is a cloud storage connectivity issue in their SFO cloud service.

We'll post another update when we have more information.

Posted 2 years ago by sean