At approximately 17:40 UTC (9:40 AM Pacific) on 12 January 2020 we ran a live test of our upcoming migration tool on opal3, our shared hosting server in San Francisco.
A serious bug in the migration tool resulted in the loss of all customer home directories and PostgreSQL databases on opal3.
We're presently restoring opal3 from the most recent backup which was completed at 00:14 AM, about 7.5 hours prior to the incident.
We'll update this incident with more information when the restoration is complete.