All systems are operational

Past Incidents

28th November 2019

No incidents reported

27th November 2019

No incidents reported

26th November 2019

No incidents reported

25th November 2019

Email: USA US MX server blacklisted by Cloudmark

mx1.us.opalstack.com is presently blacklisted by Cloudmark. As a result, email forwarded to domains that use Cloudmark services may be delayed or bounced.

We're presently working with Cloudmark to have the server delisted and will update this incident when more information is available.

  • The MX server has been delisted.

  • We believe the blacklisting happened due to an influx of spam that was subsequently forwarded to external forwarding targets for various customers. We've removed the spam from our mail queue and are standing by for the server to be de-listed.

    • Dashboard Control panel issue

    At around 7AM UTC on 25 November 2019 a problem developed with the API tokens used by the control panel. As a result, mail users and other items added via the control panel after that time may not have been created correctly.

    The token issue is resolved. If you notice any problems with mail users, shell users, applications, and other items created via the panel in the past 24-36 hours then please contact our support team for assistance.

    24th November 2019

    No incidents reported

    23rd November 2019

    No incidents reported

    22nd November 2019

    No incidents reported