Some systems are experiencing issues

Past Incidents

23rd August 2020

No incidents reported

22nd August 2020

No incidents reported

21st August 2020

No incidents reported

20th August 2020

No incidents reported

19th August 2020

No incidents reported

18th August 2020

No incidents reported

17th August 2020

No incidents reported

16th August 2020

Web: San Francisco Service disruption in San Francisco

Services in our San Francisco data center are currently disrupted. The following servers are affected:

  • community.opalstack.com
  • mx2.us.opalstack.com
  • opal3.opalstack.com
  • smtp2.us.opalstack.com
  • vps4.opalstack.com
  • vps5.opalstack.com
  • vps6.opalstack.com
  • vps13.opalstack.com
  • vps15.opalstack.com
  • vps16.opalstack.com
  • vps17.opalstack.com
  • vps19.opalstack.com
  • vps21.opalstack.com
  • vps24.opalstack.com
  • vps28.opalstack.com
  • webmail.us.opalstack.com

We'll update this post as soon as more information is available.

  • All SFO servers are now back online.

  • vps15 and mx2.us are back online.

  • The webmail server is back online and is operational with the exception of sending mail. We're still waiting on the remaining servers to come back online.

  • The data center team reports:

    The issue has been identified as a utility power issue. Power is transferred to generators and is currently running stable and network connectivity is restored for the vast majority of the services.

    We're starting to see the remaining machines come online at this time.

  • opal3.opalstack.com is back online at this time. Other servers are still offline and we're awaiting a report on the initial investigation from the data center team.