All systems are operational
Maintenance
PostgreSQL upgrades for opal3, opal14, opal9, and opal16

On Friday 17 May 2024 at 0200 UTC the PostgreSQL database will be upgraded from version 11 to version 14 on the following servers:

  • opal3
  • opal14
  • opal9
  • opal16

We expect the PostgreSQL service to be offline for approximately 1 hour during the upgrade, all other services will continue to function normally.

Past Incidents

18th May 2021

No incidents reported

17th May 2021

Email: USA Temporary SSL problem in US mail system

At approximately 06:00 UTC on 17 May 2021 we inadvertently pushed the wrong set of SSL certificates to our US mail system.

Customers who attempted to access the mail system during that period may have seen certificate warning messages and would not have been able to access their mail.

The problem was fixed approximately 30 minutes later and the mail system has been working normally since that time. No incoming or outgoing mail was lost during the incident.

If you are still seeing a certificate error while attempting to use the US mail system then please restart your mail client and/or reboot your computer. If the problem persists then please contact Opalstack support for assistance.

16th May 2021

No incidents reported

15th May 2021

No incidents reported

14th May 2021

No incidents reported

13th May 2021

No incidents reported

12th May 2021

Email: Germany German SMTP IP range on MS block list

We've received some reports that outlook.com and other Microsoft mail services are blocking smtp.de.opalstack.com.

We're investigating now and will follow up when we have more info.

  • Microsoft is now accepting mail from smtp.de.opalstack.com.

  • We've identified and corrected the cause of the block, and have passed our findings along to Microsoft with a request to delist the German SMTP address.

    We'll update this post when Microsoft have confirmed that the server is no longer on the block list.