All systems are operational

Past Incidents

16th September 2021

Web: Frankfurt Intermittent high load on opal11

Our shared hosting server opal11.opalstack.com in Frankfurt Germany is experiencing an intermittent high load condition which is impacting system performance. We're working to resolve this and will update this post when the issue is resolved.

  • There have been no further issues on opal11 in the past 24 hours so we consider this to be resolved.

  • We've mitigated most of the abusive traffic that's been driving up high load on opal11 and performance should be much better at this time.

    We are still seeing occasional spikes and will continue to investigate.

  • Our investigation into this issue is ongoing. We'll provide more info when it is available.

  • 15th September 2021

    No incidents reported

    14th September 2021

    No incidents reported

    13th September 2021

    No incidents reported

    12th September 2021

    No incidents reported

    11th September 2021

    No incidents reported

    10th September 2021

    Web: San Francisco opal3 not responding

    Opal3 is currently not responding. We're investigating.

  • We've positively identified the cause of the memory spike and have mitigated it.

  • The root cause was a massive spike in system load due to a runaway customer process using most of the available system RAM. We'll work with the customer to ensure it doesn't happen again.

  • Opal3 is back online at this time. We'll continue to monitor.

  • We're rebooting opal3 at this time.