All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

20th October 2022

Web: Phoenix opal13 not responding

Opal13 (shared hosting in Phoenix AZ) is currently not responding. We're investigating now and will follow up when more info is available.

  • The unexpected reboot was caused by human error. The server has been stable since coming back online.

  • Opal13 is back online. The outage was due to an unexpected reboot. We are now investigating the cause.

    • 19th October 2022

    Email: USA IPv6 email rejections

    A misconfiguration in our IPv6 DNS settings was causing some mail providers (including Gmail) to reject some mail sent or forwarded from Opalstack's mail system over the past 3-4 days. The problem has been corrected.

    18th October 2022

    No incidents reported

    17th October 2022

    No incidents reported

    16th October 2022

    No incidents reported

    15th October 2022

    No incidents reported

    14th October 2022

    Email: USA Delays in US mail forwarding to @yahoo.com addresses

    An abusive network was sending a very high volume of messages to a @yahoo.com forwarding address hosted on Opalstack's US mail system. The high volume of mail has caused Yahoo to temporarily defer messages resulting in delayed delivery.

    We've blocked the abusive network and expect that Yahoo will begin to accept the deferred messages over the next few hours as their systems register the overall message volume decrease.

  • Yahoo are no longer deferring mail forwarded from our US MX servers.

  • Yahoo have begun to accept some mail forwarded from our US MX servers. We'll continue to monitor.

    • 13th October 2022

    Web: Washington D.C. opal10 not responding

    Opal10 (Washington DC shared hosting) is currently not responding, we're investigating at this time.

  • The cause of the unexpected reboot was a power cable fault. The cable has been been replaced and the server is operating normally at this time.

  • Opal10 is back online after an unexpected reboot, we'll continue to investigate.