All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

15th December 2022

No incidents reported

14th December 2022

No incidents reported

13th December 2022

No incidents reported

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

Web: San Francisco Unplanned reboot of opal3

On Saturday 10 December at around 0800 UTC (midnight US/Pacific) opal3.opalstack.com in San Francisco became unresponsive. After several unsuccessful attempts to access the server for troubleshooting, we rebooted the server and it was back online around 0900 UTC (1am US/Pacific).

The outage appears to have been triggered by a very rapid spike in system memory usage. The high load unfortunately interrupted the system logging facilities so we weren't able to precisely identify the cause, but we suspect that it was due to an buggy Apache rewrite rule in a customer application.

9th December 2022

No incidents reported