Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

6th February 2023

No incidents reported

5th February 2023

No incidents reported

4th February 2023

No incidents reported

3rd February 2023

No incidents reported

2nd February 2023

No incidents reported

1st February 2023

Web: Frankfurt Opal9 not responding

Opal9 is currently not responding, we're investigating.

  • The relocation is complete.

  • The servers are now offline and being moved between datacenters.

  • The servers are now offline and being moved between datacenters.

  • The servers are now offline and being moved between datacenters.

  • OPAL9 unexpectedly lost network connection and was rebooted. After the reboot the boot process hung on a file system corruption. We've run the file system check on all file systems, updated the boot loader, system bios, and kernel versions and the server is now back online and functioning normally.

    • 31st January 2023

    No incidents reported