Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

8th May 2023

No incidents reported

7th May 2023

Email: USA US SMTP was briefly disrupted

The US SMTP service was disrupted for approximately 5 minutes during system maintenance.

6th May 2023

No incidents reported

5th May 2023

No incidents reported

4th May 2023

No incidents reported

3rd May 2023

No incidents reported

2nd May 2023

DNS: USA US DNS under attack

Our US DNS infrastructure under attack, with impacts throughout our hosting services in all regions. We're working to resolve the issue at this time.

  • There have been no further issues since our last update.

  • We've mitigated the worst of the attack and all services are online at this time. DNS lookups are still a bit slow so our troubleshooting is ongoing.