Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

20th June 2023

No incidents reported

19th June 2023

No incidents reported

18th June 2023

No incidents reported

17th June 2023

No incidents reported

16th June 2023

No incidents reported

15th June 2023

No incidents reported

14th June 2023

Web: Washington D.C. Intermittent network connectivity in Washington DC

There have been intermittent network connectivity issues this morning in our Washington DC shared hosting facility, typically presenting as a network dropout lasting 1-2 seconds. The issues could potentially affect the opal1, opal10, and opal12 shared hosting servers.

The data center team believes they've identified the issue and are taking corrective action. We'll update this post when more information is available.

The issue has been resolved.