Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

25th July 2023

No incidents reported

24th July 2023

No incidents reported

23rd July 2023

No incidents reported

22nd July 2023

No incidents reported

21st July 2023

No incidents reported

20th July 2023

Web: San Francisco Opal8 service disruption

opal8.opalstack.com (San Francisco shared hosting) became non-responsive at 3:30 PM US/Pacific time. We suspected a temporary high load condition, but after several minutes the server remained unresponsive. At that point we decided to reboot the server.

The server is online and operating normally at this time. We'll work to identify the site which caused the high load and will then work with that customer to guard against future incidents.

19th July 2023

No incidents reported