Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

8th January 2024

No incidents reported

7th January 2024

Web: San Francisco Opal14 is not responding

opal14.opalstack.com is not responding. We suspect the cause is high load. We're rebooting the server at this time and will update this post when the server is back online.

  • Opal14 is back online following the reboot and is operating normally.

  • 6th January 2024

    Email: Germany German MX servers are on Hotmail block list

    mx1.de.opalstack.com and mx2.de.opalstack.com are listed on the Hotmail block list. As a result, mail forwarded to Hotmail domains like hotmail.com and outlook.com is being bounced back to the sender.

    We're working to have the servers removed from the block list and will update this post when that is done.

    In the meantime, customers who have forwarding addresses which forward to Hotmail domains are advised to forward to an alternate address or direct mail to an Opalstack mailbox to ensure that they receive their mail. Instructions for updating email addresses are available in our user guide at: Editing Email Addresses

  • The MX servers have been removed from the block list.

  • 5th January 2024

    No incidents reported

    4th January 2024

    No incidents reported

    3rd January 2024

    No incidents reported

    2nd January 2024

    No incidents reported