All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

12th January 2024

No incidents reported

11th January 2024

No incidents reported

10th January 2024

No incidents reported

9th January 2024

No incidents reported

8th January 2024

No incidents reported

7th January 2024

Web: San Francisco Opal14 is not responding

opal14.opalstack.com is not responding. We suspect the cause is high load. We're rebooting the server at this time and will update this post when the server is back online.

  • Opal14 is back online following the reboot and is operating normally.

    • 6th January 2024

    Email: Germany German MX servers are on Hotmail block list

    mx1.de.opalstack.com and mx2.de.opalstack.com are listed on the Hotmail block list. As a result, mail forwarded to Hotmail domains like hotmail.com and outlook.com is being bounced back to the sender.

    We're working to have the servers removed from the block list and will update this post when that is done.

    In the meantime, customers who have forwarding addresses which forward to Hotmail domains are advised to forward to an alternate address or direct mail to an Opalstack mailbox to ensure that they receive their mail. Instructions for updating email addresses are available in our user guide at: Editing Email Addresses

  • The MX servers have been removed from the block list.