All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

16th February 2024

No incidents reported

15th February 2024

Email: Germany EU mail system blocked by Hotmail

Part of our EU mail infrastructure was blocked by Hotmail. The affected servers were:

  • smtp2.de.opalstack.com (outgoing mail)
  • mx1.de.opalstack.com (incoming mail and forwarding)

We've already dealt with the issue and Microsoft have confirmed that the servers have been unblocked, but it may take a few more hours to take full effect.

We'll update this post when we've confirmed that mail is no longer being blocked.

  • All blocks have been lifted.

  • mx2.de.opalstack.com was added to the block list as well, we have submitted the delisting request and are awaiting action from Microsoft.

    • 14th February 2024

    No incidents reported

    13th February 2024

    No incidents reported

    12th February 2024

    No incidents reported

    11th February 2024

    No incidents reported

    10th February 2024

    No incidents reported

    9th February 2024

    Web: Frankfurt Recent disruptions to Apache service on opal16

    We've seen some recent disruptions on the Apache httpd service on opal16 which were caused by high traffic to various customer sites.

    We're working to mitigate that and will update this post when it has been resolved.

  • We've seen no further issues and are marking this as resolved.

  • We believe we've mitigated this and will continue to monitor the server.