Past Incidents

30th March 2024

Web: San Francisco Opal14 not responding

Opal14 (SFO shared hosting) is currently not responding. We're investigating at this time.

There was a second incident of the same type of problem but on a different site operated by the same customer. We've mitigated the problem to prevent it from occurring again and the server is stable at this time.

Opal14 is back online. The cause of the issue was high Apache RAM usage which resulted from a bad rewrite rule in a customer site. We've isolated the site and are working with the customer to correct the problem. We'll continue to monitor.

29th March 2024

No incidents reported

28th March 2024

No incidents reported

27th March 2024

No incidents reported

26th March 2024

No incidents reported

25th March 2024

No incidents reported

24th March 2024

Control panel delays for MariaDB items on opal16

We are importing a large MariaDB database for a customer on opal16 at this time. The large import is putting heavy load on MariaDB which may result in a delay when creating/deleting new MariaDB databases/users and when changing MariaDB passwords.

We expect the import to be complete by 0300 UTC on Monday 25 March 2024 but hopefully sooner.

There have been no further delays.