Past Incidents

9th April 2024

No incidents reported

8th April 2024

Web: San Francisco Nginx offline on opal8

The front-end Nginx proxy on opal8 is currently down and as a result customer sites on opal8 are offline. We're working to restore service at this time.

All services on opal8 are back online.

Nginx is back online, we're now working to restore Apache for sites that use it.

7th April 2024

No incidents reported

6th April 2024

No incidents reported

5th April 2024

No incidents reported

4th April 2024

No incidents reported

3rd April 2024

Dashboard Control panel delays for US email

At the present time there is a backlog of mailbox and email address changes for the US email system that are waiting to be processed. We expect this backlog to be clear within the next 2-3 hours.

There is no delay in mail delivery, this is only affecting changes to email objects made via our customer control panel.

2nd April 2024

Email: USA Delays in US incoming mail

At this time there is a high load condition on one of our US IMAP servers which is a variety of issues for some US mail customers including:

Delays in the receipt of incoming mail
Slow performance in IMAP mail clients
Slow performance in the Opalstack US webmail system

We're working to mitigate the problem at this time and will update this post when more information is available.

All pending incoming US mail has been delivered.

The high load condition is resolved and the backlog of pending mail is being delivered.