Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

26th April 2024

No incidents reported

25th April 2024

No incidents reported

24th April 2024

No incidents reported

23rd April 2024

No incidents reported

22nd April 2024

No incidents reported

21st April 2024

No incidents reported

20th April 2024

No incidents reported

19th April 2024

Temporary mail certificate error, now resolved

At approximately 0500 UTC today (19 April 2024) there was a problem with a routine certificate update which caused invalid certificates to be deployed to our mail servers.

The change was rolled back after about 90 minutes and the mail services are operating normally at this time.