All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

30th May 2024

Web: San Francisco Intermittent high load on opal14

At this time we are tracking an high load condition on opal14.opalstack.com (San Francisco shared hosting) which has been causing the server to become unresponsive on an intermittent basis. The problem appears to be caused by high memory usage by the system Apache service.

We're working to identify the customer site that is causing the high memory usage and will work with them to resolve the issue once we've identified it.

  • We believe we identified the customer site that has been causing these issues and have taken action to mitigate it. We will continue to monitor a couple more days.

    • 29th May 2024

    No incidents reported

    28th May 2024

    No incidents reported

    27th May 2024

    No incidents reported

    26th May 2024

    No incidents reported

    25th May 2024

    No incidents reported

    24th May 2024

    No incidents reported

    23rd May 2024

    Web: Washington D.C. OPAL12 unresponsive.

    OPAL12 became unresponsive, we're investigating the cause and working with the datacenter to get the server back online.

  • Everything looks normal and service has been restored.

  • The server is now responding and we are carefully monitoring the server.