opal13 will be taken offline at 0600 UTC on 6 November 2025 for a critical firmware update. The expected downtime is 1 hour.
Past Incidents
8th December 2024
No incidents reported
7th December 2024
Web: PhoenixOPAL7 MariaDB Server Offline
The MariaDB server on OPAL7 has stopped responding to queries. We're investigating this failure now.
The MariaDB recovery is complete and by all indications customer sites should be working normally at this time. If you have a site hosted on opal7 and notice any problems then please contact our support team for further assistance.
At this time we are rebooting opal7. The recovery is nearly complete.
The restoration process is 80% complete.
Databases are still restoring.
Databases are continuing to be restored. We do not have an ETA on when the full restore will be finished but we'll keep this post updated.
The recovery of MariaDB has been unsuccessful through all of the recovery methods. We will begin restoring the databases from latest backup.
The latest backup was taken ~4 hours before the MariaDB server went offline.
The InnoDB transaction log has been corrupted. We're working to restore service by running in recovery mode.
