All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

8th December 2024

No incidents reported

7th December 2024

Web: Phoenix OPAL7 MariaDB Server Offline

The MariaDB server on OPAL7 has stopped responding to queries. We're investigating this failure now.

  • The MariaDB recovery is complete and by all indications customer sites should be working normally at this time. If you have a site hosted on opal7 and notice any problems then please contact our support team for further assistance.

  • At this time we are rebooting opal7. The recovery is nearly complete.

  • The restoration process is 80% complete.

  • Databases are still restoring.

  • Databases are continuing to be restored. We do not have an ETA on when the full restore will be finished but we'll keep this post updated.

  • The recovery of MariaDB has been unsuccessful through all of the recovery methods. We will begin restoring the databases from latest backup.

    The latest backup was taken ~4 hours before the MariaDB server went offline.

  • The InnoDB transaction log has been corrupted. We're working to restore service by running in recovery mode.

    • 6th December 2024

    No incidents reported

    5th December 2024

    No incidents reported

    4th December 2024

    No incidents reported

    3rd December 2024

    No incidents reported

    2nd December 2024

    No incidents reported