All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

4th March 2025

No incidents reported

3rd March 2025

Email: Germany DE SMTP blocked by iCloud

At the present time email sent to @icloud.com addresses via our DE SMTP server is being either deferred or bounced. We're working with Apple to resolve the issue and will update this post when more information is available.

In the meantime, DE mail customers can work around the issue by using our alternate DE SMTP server in their email client settings. The alternate server is: smtp2.de.opalstack.com

  • The block was cleared as of 14:22 UTC today. Mail sent to iCloud email addresses via our DE SMTP are no longer bouncing.

  • Apple informed us that our SMTP is caught up in a block of a larger IP address range operated by our network provider. Our provider is working with Apple to resolve the issue.

    If you are affected by this you can configure your mail client to use smtp2.de.opalstack.com as its SMTP server as a temporary workaround.

  • Apple informed us that our SMTP is caught up in a block of a larger IP address range operated by our network provider. Our provider is working with Apple to resolve the issue.

    If you are affected by this you can configure your mail client to use smtp2.de.opalstack.com as its SMTP server as a temporary workaround.

    • 2nd March 2025

    No incidents reported

    1st March 2025

    Web: San Francisco opal3 not responding

    opal3.opalstack.com (San Francisco shared hosting) is currently not responding. We're investigating.

  • We identified an abusive IP address that was flooding the network connection. The IP has been blocked and the server is now responding.

    • 28th February 2025

    No incidents reported

    27th February 2025

    No incidents reported

    26th February 2025

    No incidents reported