All systems are operational

Past Incidents

21st August 2025

No incidents reported

20th August 2025

No incidents reported

19th August 2025

No incidents reported

18th August 2025

Web: Washington D.C. MariaDB offline on opal1

The MariaDB database service on opal1.opalstack.com (Washington DC shared hosting) is currently offline. We're working to restore service at this time.

  • We've seen no further issues with MariaDB on opal1.

  • The restore is 100% complete and the server should be online and functioning. We will continue to monitor.

  • The restore is 50% complete.

  • Following the integrity checks the database service remains unstable, so we're now rebuilding the system via a full dump/restore of all data. The database service will be unavailable until the restore is complete.

  • The database service is back online. We're now running integrity checks on customer databases.

    • 17th August 2025

    No incidents reported

    16th August 2025

    Microsoft blocking mx1.us.opalstack.com and smtp1.de.opalstack.com

    At this time mail sent from our DE SMTP server and mail forwarded from one of our US MX servers to outlook.com, hotmail.com, and live.com is being blocked by Microsoft. We're working with Microsoft to correct the problem.

    In the interim:

    • DE SMTP users can work around the SMTP block by configuring their clients to use smtp2.de.opalstack.com as their outgoing mail server.
    • US customers who use mail forwarding can work around the MX block by creating new MX records for mx2.us.opalstack.com with priority 5 and mx1.us.opalstack.com with priority 10.

  • The US MX block is now clear.

  • The DE SMTP block has been cleared.

    We're still working with Microsoft to clear the US MX block.

    • 15th August 2025

    No incidents reported