All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

14th June 2021

No incidents reported

13th June 2021

No incidents reported

12th June 2021

Email: Germany German SMTP offline

German SMTP was offline due to a problem with the server certificate.

  • The certificate has been updated and SMTP is now working normally. We're reviewing and revising our internal procedures to minimize the chance of this happening again in the future.

    • Web: Phoenix Opal7 rebooted unexpectedly

    Opal7 (shared hosting in Phoenix) was unexpectedly rebooted. We're investigating the cause.

    The server is online and operating normally at this time.

  • The maintenance was confirmed completed on Saturday shortly after our last update.

  • Opal7 is back online and operating normally. We're awaiting confirmation from the data center that the maintenance is complete.

  • Opal7 is offline for emergency RAM replacement at this time.

  • The cause of the reboot was a faulty memory module. We're scheduling emergency maintenance at this time.

    • 11th June 2021

    No incidents reported

    10th June 2021

    Web: Frankfurt Apache was briefly down on opal5

    The Apache httpd service on opal5 was briefly down because the system /tmp directory was full.

    The service was down for 2-3 minutes. We've identified the customer responsible for the problem and will work with them to ensure it does not happen again.

    9th June 2021

    Email: Germany German IMAP/POP3 service offline

    The German IMAP/POP3 service is currently offline. We're currently investigating.

  • The Germain mail service is back online. The outage was caused by human error when deploying a new certificate.

    • 8th June 2021

    No incidents reported