All systems are operational
Maintenance
US IMAP email server downtime

On 22 July 2026 at 10:00 am US/Central time (UTC -5) one of our US IMAP email servers will be shut down for infrastructure maintenance. The server will be offline during the maintenance and the expected downtime is 6 hours.

Affected customers will be notified individually via email.

No incoming mail will be lost while the server is offline. Mail that arrives during the maintenance will be deferred and delivered once the mail server is back online.

We realize that the timing of this relocation is not ideal. If you have business-critical mailboxes and would like them to be available during the maintenance then please email support@opalstack.com or reply to this message to make arrangements to have your mailboxes migrated to a different IMAP server prior to the scheduled maintenance date.

If you have any questions or concerns regarding this maintenance then please email the Opalstack support team for assistance.

Past Incidents

11th August 2021

No incidents reported

10th August 2021

No incidents reported

9th August 2021

No incidents reported

8th August 2021

Dashboard Dashboard control loop issue

At this time there is an issue with our control loop which deploys changes from the dashboard to our servers. Dashboard changes will remain pending until the issue is resolved. We'll update this post as soon as possible.

  • The dashboard and API are back online.

    The problem was caused by human error by one of our team while using our admin shell to make a mass update to a single customer's websites during a migration. This kicked off a massive cascade of events which overloaded the control loop.

    This was strictly an admin error - the WebFaction migration tool that many customers are using is safe to use.

    We've rolled back the updates and have cleared the pending updates from the control loop and all systems are operating normally at this time.

    This issue affected Apache/PHP-CGI applications in the dashboard. We believe there should not be any lingering issues but if you notice a problem with any of your Apache/PHP-CGI applications then please try an edit+save cycle on the application and wait a minute for the changes to take effect. If the problem persists then please contact Opalstack Support for further assistance.

  • We've taken the dashboard offline while we work to resolve this.

    • 7th August 2021

    No incidents reported

    6th August 2021

    No incidents reported

    5th August 2021

    No incidents reported