All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

11th March 2023

No incidents reported

10th March 2023

No incidents reported

9th March 2023

No incidents reported

8th March 2023

No incidents reported

7th March 2023

Email: USA US webmail performance issues

We're aware that the US webmail server has been having intermittent timeout issues, particularly during US business hours.

We're working to resolve this but we expect that it will take at least a couple of weeks. Our recommended workaround in the interim is to use a desktop mail client or to run your own webmail server separately from our managed webmail instance.

Desktop email client configuration info is available in our user guide at: Email Client Configuration

If you'd like to run your own webmail server setup instructions are available at: HOWTO run your own Roundcube webmail server on Opalstack

  • We've seen no further performance issues on the US webmail system since implementing the new proxy, so we consider this issue to be resolved.

  • We've deployed a new IMAP proxy on the US webmail server and the performance seems much better at this time. We'll continue to monitor.

    • 6th March 2023

    No incidents reported

    5th March 2023

    No incidents reported