All systems are operational
Maintenance
Scheduled downtime for opal5 relocation

On 15 June 2023 at 0900 CET (UTC +2) our shared web server opal5.opalstack.com will be physically relocated to a new data center facility in Frankfurt. The server will be offline during the relocation and the expected downtime is 8 hours.

During the downtime the server will be taken offline and relocated to a new data center facility in Frankfurt. Customer websites hosted on opal5 will be offline during the relocation.

Email is hosted on separate hardware and is not affected by the relocation.

We'll update our status page at http://status.opalstack.com/ at the beginning of the relocation window. If you would like to be informed of system status updates automatically then please subscribe at https://status.opalstack.com/subscribe.

We realize that the timing of this relocation and the associated downtime are not ideal. If you would like to have less of an impact on your services and have your account migrated to a different server in advance of the scheduled relocation, or if you have any other questions or concerns, then please email our support team via support@opalstack.com and one of our team will assist you.

Past Incidents

11th March 2023

No incidents reported

10th March 2023

No incidents reported

9th March 2023

No incidents reported

8th March 2023

No incidents reported

7th March 2023

Email: USA US webmail performance issues

We're aware that the US webmail server has been having intermittent timeout issues, particularly during US business hours.

We're working to resolve this but we expect that it will take at least a couple of weeks. Our recommended workaround in the interim is to use a desktop mail client or to run your own webmail server separately from our managed webmail instance.

Desktop email client configuration info is available in our user guide at: Email Client Configuration

If you'd like to run your own webmail server setup instructions are available at: HOWTO run your own Roundcube webmail server on Opalstack

  • We've seen no further performance issues on the US webmail system since implementing the new proxy, so we consider this issue to be resolved.

  • We've deployed a new IMAP proxy on the US webmail server and the performance seems much better at this time. We'll continue to monitor.

    • 6th March 2023

    No incidents reported

    5th March 2023

    No incidents reported