All systems are operational
Maintenance
Scheduled network maintenance for opal3 and opal8

On 20 August 2026 between 11:00am and 4:00pm PDT (UTC-7) our data center team will be upgrading the racks that host the following servers:

  • opal3.opalstack.com
  • opal8.opalstack.com

During the 5-hour maintenance window, network connectivity to the affected servers will be interrupted for up to 1 hour during which websites and other services hosted on the servers will be unavailable.

Email and DNS services will not be affected.

The hosting control panel will remain online, but will be unable to apply changes to your services until connectivity to the server is restored.

Affected customers who would like have their services relocated to a different server prior to 20 August 2026 should contact the Opalstack support team to make the necessary arrangements.

Scheduled US IMAP email server downtime

On 26 August 2026 at between 11:00 am and 4:00 pm US/Pacific time our network team will be performing infrastructure maintenance. During this 5-hour window, network connectivity to one of our US IMAP/POP3 email servers will be interrupted for up to 1 hour.

As a result, some customer mailboxes will be unavailable for up to 1 hour during the network interruption. Customers who will be impacted by the interruption have been emailed directly.

No incoming mail will be lost during the interruption. Mail that arrives during the interruption will be deferred and delivered once connectivity to the mail server is restored.

Email forwarding and SMTP services will not be affected, however messages sent via SMTP during the interruption will not be stored as sent mail in IMAP folders on the server.

We'll update our status page at http://status.opalstack.com/ at the beginning of the maintenance window. To be informed of system status updates automatically please subscribe at https://status.opalstack.com/subscribe.

If you have any questions or concerns regarding this maintenance then please contact the Opalstack support team.

Past Incidents

8th April 2024

Web: San Francisco Nginx offline on opal8

The front-end Nginx proxy on opal8 is currently down and as a result customer sites on opal8 are offline. We're working to restore service at this time.

  • All services on opal8 are back online.

  • Nginx is back online, we're now working to restore Apache for sites that use it.

  • 7th April 2024

    No incidents reported

    6th April 2024

    No incidents reported

    5th April 2024

    No incidents reported

    4th April 2024

    No incidents reported

    3rd April 2024

    Dashboard Control panel delays for US email

    At the present time there is a backlog of mailbox and email address changes for the US email system that are waiting to be processed. We expect this backlog to be clear within the next 2-3 hours.

    There is no delay in mail delivery, this is only affecting changes to email objects made via our customer control panel.

    2nd April 2024

    Email: USA Delays in US incoming mail

    At this time there is a high load condition on one of our US IMAP servers which is a variety of issues for some US mail customers including:

    • Delays in the receipt of incoming mail
    • Slow performance in IMAP mail clients
    • Slow performance in the Opalstack US webmail system

    We're working to mitigate the problem at this time and will update this post when more information is available.

  • All pending incoming US mail has been delivered.

  • The high load condition is resolved and the backlog of pending mail is being delivered.