All systems are operational

Past Incidents

25th January 2021

Web: Frankfurt EU VPS and NS connectivity problems

There seems to be a loss of connectivity in our EU VPS datacenter. We're investigating at this time.

  • The upstream issue has been resolved.

  • All EU services are back online. We'll continue to monitor until resolution of the upstream issue is confirmed.

  • At this time connectivity to most of our EU services has been restored. ns3.de.opalstack.com and one customer VPS remain affected.

  • This issue is also affecting all of our DE name servers. We're working to restore service ASAP but if you are using our DE NS and need an immediate workaround please change your NS over to our US name servers.

  • We've confirmed that there is an outage in the Linode data center that hosts our EU VPS: https://status.linode.com/incidents/dm9mc14kv2t4

    We'll update this post when more info is available.

  • 24th January 2021

    No incidents reported

    23rd January 2021

    Email: USA US SMTP on Cloudmark blacklist

    At this time Opalstack's US SMTP is on the Cloudmark blacklist. We're working to have the server delisted and expect that to be done within the next 24-48 hours.

  • Our US SMTP is no longer on the Cloudmark blacklist.

  • 22nd January 2021

    No incidents reported

    21st January 2021

    Web: Frankfurt EU VPS network connectivity problems

    Connectivity to some EU VPS may be degraded due to active ongoing maintenance by our upstream provider. We'll update this post as soon as the maintenance is complete.

  • The network has been stable since our last update so we're considering this to be resolved.

  • EU VPS network connectivity is now stable. We'll continue to monitor.

  • EU VPS customers may see further connectivity issues while our upstream provider is performing emergency maintenance.

  • The maintenance is complete and connectivity to EU VPS remains stable.

  • Connectivity to EU VPS is stable at this time. The maintenance is still in progress so we'll continue to monitor.

  • 20th January 2021

    No incidents reported

    19th January 2021

    Email: USA US IMAP service performance degraded

    The IMAP service on our US mail system is currently running very slowly. We're working to correct that at this time.

    This is also causing timeouts and errors for users accessing Opalstack webmail, including users of our German mail system.

  • The US IMAP server is back online and is operating normally. We'll be upgrading the server in February to avoid future problems.

  • We've rebooted the US IMAP server and are monitoring.