All systems are operational

Past Incidents

1st February 2021

Email: USA US IMAP scheduled maintenance

The US IMAP service is currently undergoing scheduled maintenance.

IMAP connectivity may be sporadic or unavailable for the next ~3 hours.

We'll update this post when the maintenance is complete.

  • All mailboxes have been synced.

  • The US IMAP service is now up and running on the new hardware.

    Mail received in the past 48-72 hours may not be immediately visible on the new hardware but will appear automatically as we perform a final sync over the next several hours.

    We'll post a final update here when the sync is complete.

    • 31st January 2021

    No incidents reported

    30th January 2021

    No incidents reported

    29th January 2021

    Email: USA US IMAP service not responding

    The US IMAP service is currently not responding, we're looking into it.

  • The US IMAP server is back online.

  • We're rebooting the US IMAP server at this time.

    • 28th January 2021

    No incidents reported

    27th January 2021

    No incidents reported

    26th January 2021

    No incidents reported

    25th January 2021

    Web: Frankfurt EU VPS and NS connectivity problems

    There seems to be a loss of connectivity in our EU VPS datacenter. We're investigating at this time.

  • The upstream issue has been resolved.

  • All EU services are back online. We'll continue to monitor until resolution of the upstream issue is confirmed.

  • At this time connectivity to most of our EU services has been restored. ns3.de.opalstack.com and one customer VPS remain affected.

  • This issue is also affecting all of our DE name servers. We're working to restore service ASAP but if you are using our DE NS and need an immediate workaround please change your NS over to our US name servers.

  • We've confirmed that there is an outage in the Linode data center that hosts our EU VPS: https://status.linode.com/incidents/dm9mc14kv2t4

    We'll update this post when more info is available.