All systems are operational

Past Incidents

9th February 2021

Email: Germany Incoming mail problems in Germany

We're receiving reports of slow mail delivery in our German mail system. We're looking into it at this time.

  • The disk array rebuild is complete and the server has been stable since our last update.

  • The DE mail service is back online at this time. The main issue was heavy load caused by the very high volume of deferred mail the resulted from the mail loop. This was exacerbated by the degraded disk array.

    The networking issue was unrelated but has been resolved.

    The disk array is still rebuilding but the server is operating normally. We'll continue to monitor until the rebuild is complete.

  • There seems to be multiple issues related to the DE IMAP server:

    1. A forwarding loop was causing delivery delays for the past few hours.
    2. A degraded disk array was impacting system performance
    3. A failed network switch is currently blocking network connectivity

    Our data center team is working on restoring connectivity at this time.

  • The DE IMAP server is now offline for a filesystem check.

  • 8th February 2021

    No incidents reported

    7th February 2021

    No incidents reported

    6th February 2021

    No incidents reported

    5th February 2021

    No incidents reported

    4th February 2021

    No incidents reported

    3rd February 2021

    No incidents reported

    2nd February 2021

    Email: USA Intermittent errors on webmail

    At this time we're seeing intermittent database errors and 50x responses on https://webmail.opalstacked.com/ - we're investigating and will update this post when more info is available.

  • Webmail has been stable since our last update.

  • We've adjusted the webmail server configuration to accommodate higher traffic and the server is now stable. We'll continue to monitor.