All systems are operational

Past Incidents

14th June 2021

No incidents reported

13th June 2021

No incidents reported

12th June 2021

Email: Germany German SMTP offline

German SMTP was offline due to a problem with the server certificate.

  • The certificate has been updated and SMTP is now working normally. We're reviewing and revising our internal procedures to minimize the chance of this happening again in the future.

    • Web: Phoenix Opal7 rebooted unexpectedly

    Opal7 (shared hosting in Phoenix) was unexpectedly rebooted. We're investigating the cause.

    The server is online and operating normally at this time.

  • The maintenance was confirmed completed on Saturday shortly after our last update.

  • Opal7 is back online and operating normally. We're awaiting confirmation from the data center that the maintenance is complete.

  • Opal7 is offline for emergency RAM replacement at this time.

  • The cause of the reboot was a faulty memory module. We're scheduling emergency maintenance at this time.

    • 11th June 2021

    No incidents reported

    10th June 2021

    Web: Frankfurt Apache was briefly down on opal5

    The Apache httpd service on opal5 was briefly down because the system /tmp directory was full.

    The service was down for 2-3 minutes. We've identified the customer responsible for the problem and will work with them to ensure it does not happen again.

    9th June 2021

    Email: Germany German IMAP/POP3 service offline

    The German IMAP/POP3 service is currently offline. We're currently investigating.

  • The Germain mail service is back online. The outage was caused by human error when deploying a new certificate.

    • 8th June 2021

    No incidents reported