All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

27th January 2022

No incidents reported

26th January 2022

Web: San Francisco SFO VPS service disruption

Several San Francisco VPS are currently experiencing connectivity issues, including our community forum, US webmail, and US SMTP service.

A small number of customer web hosting VPS are also affected.

This same issue is causing delays in our dashboard control loop, so customer may see new/updated items in their dashboard stuck in a pending state until this is resolved.

We're looking into this now and will follow up when more information is available.

  • We've received confirmation that the incident is resolved.

  • All services are back online and the pending items in the dashboard control loop have been completed.

    We're awaiting final confirmation from our provider that the issue is fully resolved.

  • The data center team has identified the issue and we're starting to see services come back online.

  • Our provider has notified us that this is a cloud storage connectivity issue in their SFO cloud service.

    We'll post another update when we have more information.

    • 25th January 2022

    No incidents reported

    24th January 2022

    No incidents reported

    23rd January 2022

    No incidents reported

    22nd January 2022

    Web: Washington D.C. DDOS on opal1

    Opal1 (shared hosting in Washington DC) is currently experiencing elevated load due to a distributed denial of service attack.

    We're working to mitigate the attack at this time.

  • We've seen no further issues on opal1.

  • We've mitigated the attack and server conditions are back to normal. We'll continue to monitor.

    We'll notify the targeted site's operator and will work with them to prevent further issues.

    • 21st January 2022

    No incidents reported