All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

10th February 2022

Web: multiple locations Service disruption caused by firewall issue

About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

This caused various issues on customer sites on shared hosting, usually showing up as a "504 Gateway Timeout" error.

The issue has been resolved and all customer sites should be working now as they were prior to the change.

9th February 2022

No incidents reported

8th February 2022

Web: Frankfurt opal6 offline

Opal6 is currently offline, we're looking into it.

  • The maintenance is complete and opal6 is back online.

  • Opal6 is now offline for scheduled emergency maintenance. The expected downtime is 30 minutes.

  • The data center team suspects that a fault in the server's physical power switch caused the server to power down unexpectedly.

    We've scheduled emergency maintenance for 2022-02-08 22:30 UTC (tonight) to investigate and replace the switch if necessary.

  • Opal6 is back online. We're still awaiting word from the data center to determine why the machine had been powered off.

  • We discovered that opal6 had been powered down unexpectedly. The machine is rebooting at this time and we're awaiting an update from the data center as to why the machine was powered down.

    • 7th February 2022

    No incidents reported

    6th February 2022

    No incidents reported

    5th February 2022

    No incidents reported

    4th February 2022

    No incidents reported