Past Incidents

17th February 2022

No incidents reported

16th February 2022

Web: San Francisco MariaDB restarted on Opal8

At 2022-02-16 03:00 UTC, the MariaDB database service on opal8.opalstack.com was restarted due to high CPU utilization. This may have resulted in database connection errors or similar errors on websites that use the MariaDB service for their databases.

The service has remained stable following the restart.

15th February 2022

No incidents reported

14th February 2022

No incidents reported

13th February 2022

No incidents reported

12th February 2022

No incidents reported

11th February 2022

No incidents reported

10th February 2022

Web: multiple locations Service disruption caused by firewall issue

About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

This caused various issues on customer sites on shared hosting, usually showing up as a "504 Gateway Timeout" error.

The issue has been resolved and all customer sites should be working now as they were prior to the change.