All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

14th May 2022

No incidents reported

13th May 2022

Email: USA US SMTP blacklisted

Our US SMTP service is currently blacklisted. We're working with the blacklist operators to identify the cause and will have it corrected as soon as possible.

  • We've identified and shut down several websites with insecure contact forms which were sending spam. The site operators have been notified and the US SMTP is no longer blacklisted.

    • 12th May 2022

    No incidents reported

    11th May 2022

    No incidents reported

    10th May 2022

    No incidents reported

    9th May 2022

    No incidents reported

    8th May 2022

    No incidents reported

    7th May 2022

    Web: Washington D.C. Opal12 was offline

    Opal12 (Washington DC shared hosting) was offline for approximately 25 minutes beginning at 18:53 UTC due to an interruption in network connectivity.

    We rebooted the server approximately 10 minutes later.

    The server is back online and we're working with our data center team to determine the cause of the problem.

  • We've confirmed that the maintenance is complete and there are no further issues at this time.

  • Opal12 is back online and we're awaiting confirmation from the data center that the maintenance is complete.

  • Opal12 is now offline for scheduled maintenance.

  • Opal12 will be going offline for troubleshooting and repair in approximately 50 minutes at 9PM US/Eastern time.

  • We've scheduled maintenance downtime on opal12 to correct the issue with the network controller. Details are at https://status.opalstack.com/schedules/36.

  • We suspect that the server's network controller is failing. We're now working with the data center team to have the problem corrected.