All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

1st September 2022

No incidents reported

31st August 2022

No incidents reported

30th August 2022

No incidents reported

29th August 2022

No incidents reported

28th August 2022

No incidents reported

27th August 2022

Web: Washington D.C. Opal10 not responding

Opal10 (shared hosting in Washington DC) is currently not responding. We're investigating.

  • Opal10 is back online.

  • Opal10 became non-responsive again so we're rebooting it once more.

  • Opal10 is back online. The outage was caused by a runaway user process consuming too much memory. We'll work with the related customer to resolve the issue.

  • We're rebooting opal10 at this time.

    • Email: USA US SMTP blocked by Cloudmark

    At this time our US SMTP is being blocked by the Cloudmark Sender Intelligence block list. We've dealt with the cause and have started the de-listing process.

    If you receive a bounce message, please do not attempt to delist the server yourself via the URL in the error message. We're taking care of it.

    We'll update this post when the server has been removed from the list.

  • We've confirmed that there are no further blocks by Cloudmark.

  • Cloudmark have stated that they have de-listed the server IPs. We'll continue to monitor until we see no further blocks in the mail logs.

  • We're still working with Cloudmark to have the US SMTP and MX servers delisted.

  • We've discovered that the US MX servers are also blocked. This could cause mail forwarding to fail if the final recipient domain is using the Cloudmark block list, so we've requested delisting of those as well.

    • 26th August 2022

    No incidents reported

    25th August 2022

    Web: London Several London VPS are offline

    At this time several London VPS are offline due to a connectivity issue in the London data center.

    The DC team are looking into the issue. We'll update this item when more info is available.

  • The issue is confirmed to be resolved.

  • The data center team identified a switching issue and a fix has been implemented. All London VPS are back online at this time.

    We'll continue to monitor awaiting final confirmation from the data center that the issue is fully resolved.