All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

25th August 2022

Web: London Several London VPS are offline

At this time several London VPS are offline due to a connectivity issue in the London data center.

The DC team are looking into the issue. We'll update this item when more info is available.

  • The issue is confirmed to be resolved.

  • The data center team identified a switching issue and a fix has been implemented. All London VPS are back online at this time.

    We'll continue to monitor awaiting final confirmation from the data center that the issue is fully resolved.

    • 24th August 2022

    No incidents reported

    23rd August 2022

    No incidents reported

    22nd August 2022

    No incidents reported

    21st August 2022

    No incidents reported

    20th August 2022

    No incidents reported

    19th August 2022

    No incidents reported

    18th August 2022

    Email: USA Slow logins on US SMTP

    At this time logins to Opalstack's US SMTP server are running slowly. Customers may see longer message sending times as a result.

    We're investigating the issue and will update this post when more info is available.

  • The US SMTP server has remained stable following the upgrade and improved configuration.

  • We've implemented a fix and authentication is working normally at this time. We'll continue to monitor.

  • The original US SMTP is back online. We'll continue to troubleshoot and monitor.

  • We've taken the original US SMTP offline for an emergency upgrade.

  • The second server is online and is slowly picking up its share of the traffic.

    We'll continue to monitor until we're satisfied that this issue is resolved.

  • We believe the issue is higher-than-average mail traffic, so we're adding a SMTP server to the pool to take up some of the load.